Frequently Asked Questions & Answers
In addition to the answers below, we also have a comprehensive list of accepted insurance providers and new patient forms. You can also find information regarding our privacy policies here.
Do I have a choice where I get physical therapy?
Will you accept my insurance plan?
Do I need to be referred by my doctor?
What do I need for my first visit?
What should I expect during my initial visit?
Do you see workers' compensation patients?
How long will each visit last?
How often will I come to physical therapy??
Do I have a choice where I get physical therapy?
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YES! As a patient you have the right to decide where you want to receive physical therapy. We have a great article in our December 2009 newsletter which explains the importance of choosing your own physician, physical therapist, and any other healthcare provider you might need.
Will you accept my insurance plan?
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We accept most major insurance plans. These plans include but are not limited to:
Advantage |
Esis |
Notre Dame |
AIG Claims |
Gallagher Bassett |
North American |
Amerisafe |
Guardian |
PHN |
Anthem/BCBS |
Hartfod |
PPO Next (Healthstar PHN) |
Auto Owners |
Holy Cross |
Safeco |
Beech Street |
IHN |
Sagamore Health Network PPO |
Cambridge |
JWF Specialty |
Sedgwich |
CHA |
Liberty Mutual |
Signature Care |
Choicecare |
Martin’s Supermarkets |
State Farm |
Cigna |
Medicare |
Travelers |
Citizens |
Mega Life |
Trustmark |
CNA |
Meritain |
VA |
Cornerstone |
Multi Plan/PHCS |
Wausau |
Coventry/First Health |
Mutual of Omaha |
Westfield |
Encore |
NGS American |
Zurich |
How do I pay for treatment?
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As a courtesy we will verify your insurance benefits. However, we also recommend that you call your provider to check coverage, as not all information may be available to us. Any charges not covered by your plan (deductible or co-pay) are expected to be paid at the time of service.
Do I need to be referred by my doctor?
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Yes, all treatment requires a physician referral in the state of Indiana. Indiana is one of only 2 states left in our country where every patient needs to get a referral from a physician, nurse practitioner, physician assistant or social worker to receive treatment from a physical therapist.
What do I need for my first visit?
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Please wear loose-fitting, comfortable clothing. We recommend wearing clothes that give us access to the part of the body we are treating. For your convenience we have locker rooms and shower facilities. Also, on your initial visit please bring your insurance card and any necessary insurance information. Please feel free to print out our new patient forms and complete them prior to your first visit.
What should I expect during my initial visit?
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One of our physical therapists will be spending 45 minutes – 1 hour taking a medical history and learning more about your injury or problem. They will then perform a full evaluation, testing the weak and painful area. You will also be treated during your first visit. Your treatment program can include: Manipulation, massage, ultrasound, electrical stimulation, strength training, hot packs, and cold packs.
Do you see workers’ compensation patients?
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Yes, because of our sports injury background, we treat the worker as an industrial athlete. This approach gets workers back to work faster and keeps them healthier on the job.
How long will each visit last?
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Your initial evaluation will take 45 minutes – 1 hour. Each visit after the evaluation will typically last 30-45 minutes depending on your individualized treatment program.
How often will I come to physical therapy?
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Your number of visits and frequency will depend on your diagnosis, progress, and number of visits suggested from your physician.
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